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Refund Policy

​REFUND POLICY 

REFUNDS POLICY: Return window: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and same condition received.

Privacy Policy

Refunds: After inspection, approved refunds go to the original payment method. Timing: typically 5–10 business days after approval (bank timing varies). Taxes: refundable tax is returned based on the amount refunded, per applicable rules.

International orders: duties, VAT/GST, customs/brokerage fees are non-refundable.

If a shipment is refused/returned, return shipping and carrier/customs fees

may be deducted from your refund.

How to start a return: Contact us with your order number and item(s). We’ll provide return instructions. Return shipping is customer-paid unless the return is due to our error.

Non-returnable items: gift cards; final sale/clearance items; customized or made-to-order items; opened personal care (if applicable).

Non-returnable items: gift cards; final sale/clearance items; customized or made-to-order items; opened personal care (if applicable).

How to start a return: Contact us at nextwavegeneralstore@gmail.com with your order number and item(s). We’ll provide return instructions.

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